OUR STORES

VISIT OUR NEW
STORE IN UNITED KINGDOM

Greenfield Rd, Colne BB8 9QU, United Kingdom

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What types of products do you sell?

We offer a wide range of accessories and parts, including phone cases, chargers, screen protectors, car accessories, computer peripherals, and more. If it’s an accessory for your device, chances are we have it!

 

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How do I find the right part for my device?

You can use our search bar to enter your device’s model number or browse by category. We also have detailed product descriptions and compatibility information on each product page to help you make the right choice.

 

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Are all your products genuine?

Yes, we only sell genuine products sourced from reputable manufacturers and suppliers. We guarantee the authenticity of all items sold in our shop.

 

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What are your shipping options?

We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times vary based on your location and the option you choose. You can view the available options during checkout.

 

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How long will it take to receive my order?

Delivery times depend on the shipping option you select and your location. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Overnight shipping usually delivers the next business day.

 

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

 

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please ensure the product is in its original condition and packaging. For detailed instructions, visit our Return Policy page.

 

How do I initiate a return or exchange?

To initiate a return or exchange, contact our customer support team via email or phone. They will provide you with a return authorization number and instructions on how to send the item back.

 

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secured and encrypted for your protection.

 

Is my personal and payment information secure?

Absolutely. We use industry-standard encryption protocols to protect your personal and payment information. We also adhere to strict privacy policies and do not share your data with third parties.

 

Do you offer any warranties on your products?

Yes, many of our products come with manufacturer warranties. The duration and terms of the warranty vary depending on the product. Please check the product details or contact our support team for more information.

 

Can I cancel or modify my order after it has been placed?

Orders can be canceled or modified before they are shipped. If you need to make changes to your order, please contact us as soon as possible. Once the order has been shipped, it cannot be modified or canceled.

 

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary depending on your location. Please note that customs fees and import duties may apply, which are the responsibility of the buyer.

 

How can I contact customer support?

You can reach our customer support team via email at info.quickdirectstoreltd@gmail.com or by phone at +44 7498 543259. We are available Monday through Friday from 9 AM to 5 PM EST.

 

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. You can sign up for our newsletter to stay informed about upcoming sales, special offers, and exclusive deals.

 

What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund and provide instructions for returning the item at no cost to you.

 

Can I create an account on your website?

Yes, creating an account allows you to save your shipping information, track orders, view your order history, and access special offers. You can create an account during checkout or by clicking on the "Sign Up" link at the top of our website.

 

How do I reset my account password?

If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.

 

Do you have a physical store?

Currently, we operate exclusively online. This allows us to offer a wider selection of products and pass on savings to our customers.

 

How do I know if a product is in stock?

The product page will indicate if the item is in stock. If an item is out of stock, you may have the option to sign up for an email notification when it becomes available.

 

INFORMATION ABOUT US

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